Return & Refund Policy

At Earth King, we want you to feel confident every time you shop with us. We take care to pack and dispatch every order properly. However, if you receive a damaged, incorrect, or defective product, we’re here to help.

Return Eligibility

A return or replacement may be accepted if:

  • You received a wrong product.
  • The product was damaged or tampered with during delivery.
  • You received a defective or unusable product.
  • The product delivered is different from what you ordered.

To help us resolve the issue quickly, please contact our customer support team with your order number and clear photographs/videos of the product and package.

Products That Cannot Be Returned

For hygiene, safety, and product-quality reasons, opened, used, or partially consumed wellness and Ayurvedic products may not be eligible for return or refund.

Products purchased during special offers or clearance sales may also be subject to different return conditions.

Return Request

If you believe your order is eligible for a return or replacement, please contact us within the applicable return period mentioned on our website or order confirmation.

Once we receive your request, our team will review the details and guide you through the next steps.

Refund Policy

If your refund is approved, the amount will generally be processed through the original payment method used for the order.

The time taken for the refund to reflect in your account may depend on your bank, payment gateway, or financial institution.

Replacement

If you receive a damaged, incorrect, or eligible defective product, Earth King may offer a replacement instead of a refund, depending on product availability and the nature of the issue.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible. Cancellation requests may not be accepted once the order has been processed or shipped.

Important Information

  • Please check your package carefully when it is delivered.
  • Do not throw away the original packaging if you receive a damaged or incorrect product.
  • Returns may require the original product, packaging, invoice, and other relevant details.
  • Refunds or replacements are subject to verification and approval.
  • Shipping charges, if applicable, may not be refundable unless the return is due to an error or issue from our side.

We’re Here to Help

We understand that sometimes things don’t go exactly as planned. If there is an issue with your order, simply reach out to us with your order details. Our team will do its best to find a fair and convenient solution.

Earth King – Pure. Natural. Rooted in Ayurveda.